FAQs
Have a question? We are here to help.
Is the shipping free?
Yes. In 48 Contiguous USA States
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order. Orders made before 2 PM (CET) will be picked, packed and shipped with 48 hours. Delivery time is usually 2-4 working days with UPS.
Can I change or return my item?
If you want to return a product, please contact us.Personalized Items are not returnable. If An Item has defects, You are always entitled to an exchange or refund within 30 days after you have received your package, as long as the item has not been used. Burn Cages that have been used are not returnable.